Customer Service: This is What Going Above and Beyond Looks Like

Customer service is defined as “the assistance and advice provided by a company to those people who buy or use its products or services.” Most companies aim to provide satisfactory customer service, but IRD Glass is committed to going “above and beyond” the normal and...
Balancing Lean Operations, Human Innovation & Efficiency

Balancing Lean Operations, Human Innovation & Efficiency

On October 1, 1908, years before the term lean operations existed, came arguably the most important operational advancement in industrial history: the Model T Ford began rolling off of Ford’s assembly line. By prioritizing efficiency in product fabrication over the...